Customer Support – Black Diamond
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Customer Support
Find the help you need.
Whether you’re checking the status of an order or need help finding the right gear for your adventure, our customer service team can offer support – you can easily reach them via chat, email, or phone.
You can reach our customer service team Monday thru Friday, 8am — 3pm Mountain time. After that they are climbing, skiing, trail running, and being one with the sports we serve.
COMMON SUPPORT TOPICS
Shipping Information Payment Types
CONTACT
NORTH AMERICA
If you have questions about a Black Diamond Equipment product, or wish to talk with a Customer Service Representative before placing your order, get in touch:
PHONE:
Monday — Friday, 8am — 3pm MDT
ONLINE:
Fill out a support ticket here. You can usually expect a response within 24 hrs
ADDRESS:
Black Diamond Equipment, Ltd. 2084 East 3900 South, Salt Lake City, UT 84124
EUROPE
PHONE:
EMAIL:
All Information: info@blackdiamond.eu
ADDRESS:
Black Diamond Equipment AG, Warranty, Hans-Maier-Strasse 9, 6020 Innsbruck, Austria