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# Customer Support

Find the help you need.

###### Whether you’re checking the status of an order or need help finding the right gear for your adventure, our customer service team can offer support – you can easily reach them via chat, email, or phone.

You can reach our customer service team Monday thru Friday, 8am — 3pm Mountain time. After that they are climbing, skiing, trail running, and being _one with the sports we serve_.

### COMMON SUPPORT TOPICS

[Product FAQ](/content/pages/product-faq/index.html) [Order FAQ](/content/pages/order-faq/index.html)

[Product Recalls](/content/pages/product-recalls/index.html) [Gift Cards](/content/products/egift-cards/index.html)

[Shipping Information](/content/pages/shipping/index.html) [Payment Types](/content/pages/payment-types/index.html)

[Retail Stores](/content/pages/retail-stores/index.html) [Corporate Sales](/content/pages/corporate-sales/index.html)

[Global Distribution Partners](/content/pages/global-distribution-partners/index.html)

CONTACT

NORTH AMERICA

###### If you have questions about a Black Diamond Equipment product, or wish to talk with a Customer Service Representative before placing your order, get in touch:

#### PHONE:

[1-800-775-5552](tel:18007755552)

[1-801-278-5533](tel:18012785533)

Monday — Friday, 8am — 3pm MDT

#### ONLINE:

Fill out a support ticket [here.](https://blackdiamondequipment.zendesk.com/hc/en-us/requests/new "https://blackdiamondequipment.zendesk.com/hc/en-us/requests/new") You can usually expect a response within 24 hrs

#### ADDRESS:

Black Diamond Equipment, Ltd. 2084 East 3900 South, Salt Lake City, UT 84124

EUROPE

#### PHONE:

[+43 1253 74 599 333](tel:+43125374599333)

#### EMAIL:

All Information: [info@blackdiamond.eu](mailto:info@blackdiamond.eu)

#### ADDRESS:

Black Diamond Equipment AG, Warranty, Hans-Maier-Strasse 9, 6020 Innsbruck, Austria